K&J Convention Services
Cancellation/Refund & Payment Policy
Full payment is due at time of order. We accept payment by check or credit card.
Sorry, we do not Invoice.
All orders must be received and paid by the Show’s stated discount deadline to Qualify for Discount Pricing. K&J discount pricing is based on the date received, not the postmarked date. If you mail your order in, be sure to allow enough time for it to arrive in our mailbox before the discount deadline.
All orders received or paid after the Show’s stated discount deadline will be processed at the regular price. If your order is received after the Show’s stated discount deadline, but paid at the discounted rates, we reserve the right to not deliver accessories or freight to your booth until full payment is received.
K&J is not responsible for delays due to fax machine malfunction or delays in the mail, or delays in email.
If you must cancel or change your order:
No refund will be made for cancellations or changes that are received by K&J after the Show’s stated discount deadline. Cancellations/Changes made prior to the Show’s stated discount deadline will be charged a $15 processing fee.
All cancellations/requests for refund must be made in writing and received by K&J prior to the Show’s stated discount deadline. Mail or Fax your request for refund. Do not use email.
K&J is not responsible for delays due to fax machine malfunction or delays in the mail or email. Mail or Faxing is the preferred and most reliable method.
At the Show:
If you get to the show and change your mind about your order, you will not receive a refund or exchange credit. All sales and rentals are final after the Show’s stated discount deadline.
All sales/rentals made on the show floor are final once delivered.
If you arrive at the show and don’t find your order in your booth, you must contact a K&J representative at the Exhibit Service Desk prior to show opening to correct the problem. No credit or refund will be given, so be sure to contact us before the show opens.
Your cancelled check is your receipt.
If you are paying by credit card, please provide us with an email address if you want a receipt. A $30 return payment fee will be assessed for all returned checks or credit card chargebacks.
PO Box 5234 • Helena, Montana 59604
406/442-3238• Fax: 406/458-3265